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Looking for an instant answer? Click on the “Find Instant Answer” tab and search through the frequently asked questions. If you can't find the answer, you can ask one of our friendly Customer Service Representatives via Live Chat (no microphone or headset required), or you can send us an email. Simply click on the “Email Us” tab or choose the “Live Chat” icon at the bottom right of this page. We've also created a quicker and easier way to submit claims for the return of faulty or damaged items. If you need to return an item, simply click on the “Returns Centre” tab.

Support Center » Knowledgebase » Postage & Shipping

Postage & Shipping

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Where is my order?
When will I receive my order?
Has my order been dispatched yet?

Please click here to check your order status. If you have any concerns that are not addressed here, please raise a ticket with us by clicking here to get in touch.

What delivery companies do you use?

We use three different couriers. We use Hong Kong Airmail for standard shipping, which will be delivered in your country by your local or government postal agency, such as USPS, Royal Mail etc.

We also use either DHL or UPS or EMS for express shipping. You may choose what courier you wish to use during checkout. Please note that delivery costs will differ depending on the options you choose and the cost of the items you are paying for.

How can I track my delivery?

If you chose standard or free shipping, unfortunately your item cannot be traced once it has been dispatched. The postal service does not provide tracking details for these packages and neither we nor yourself can track them once they have left our warehouse. However, if you do have any concerns not related to tracking, please raise a ticket with us by clicking here to get in touch.

Packages sent using registered or express shipping can be traced using the tracking/consignment numbers you were provided with in the product dispatch e-mail, or by visting your Completed Orders page in your My Account section.

Please use the following websites to track your items, for Hong Kong Post please click here, for DHL packages please click here and for UPS packages, please click here.

When tracking registered airmail via Hong Kong Post, please allow up to 7 working days for details to appear in the system. If you are asked for an Enquiry Reference Number it usually means details of your package are not yet available, so please try again in a few days time.

Can I swing by and pick up my order?

As our items are dispatched from our warehouse in China, we do not allow for pick up. What a shame though, we'd love to see you!

What countries do you ship to?

We ship worldwide. There may be particular locales that we might require additional information to ship to, however, if such a rare event were to occur, we will get in touch with you as soon as possible.

Can you please declare my item at a specified rate so I can avoid any import duty charge?

We will always do our best to help you regarding your countrys local import regulations but it may not always be feasible to declare such a low value on an order. Some packages are subject to inspection once they enter their destination country and if the customs officers decide a package is worth more than has been declared it may be either confiscated, delayed or even returned back to us.

Please leave any requests in the comments section of your order.

My order was dispatched X amount of days ago and I still haven't received it!?

If you chose standard or free shipping for your order, the delivery can take anything between 1-3 weeks to arrive, and in some cases even more. There is no way to track standard shipping items.

If you chose express shipping, you can track your items using the details provided,
Please use the following websites to track your items, for Hong Kong Post please click here, for DHL packages please click here and for UPS packages, please click here.

Should your item be taking even longer than expected, please raise a ticket with us by clicking here to get in touch and we will do our best to advise you.

Do I have to pay for delivery? And if so, how do I pay?

The prices you see on the products has included the flat delivery costs.not included the express delivery costs However, we offer a free shipping method on a large number of items. Please see our relevant website pages for further information or contact us for the bulk orders before pay to us.
We also offer a different number of shipping options including express delivery, the cost of which will be calculated and charged at checkout.

How is sales tax and/or VAT paid?

The product prices you see on amazool.com already include such taxes and the final price you pay at checkout will be final.
However, please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information.

My order arrived broken or faulty.

In very rare cases, the postal system may be a bit harsh on your package, so if you notice any immediate damage before signing for your delivery (express shipping only), we strongly suggest you do not sign for the package and instead inform the courier of the problem and have him send it back to us.

For more information on returns please see the Warranty & Returns policy page.

My order arrived but there are item(s) missing?

Generally, we would recommend allowing at least 10 days for all items in your order to arrive. Each item is dispatched separately so may arrive a few days apart – even when sent at the same time.

If 15 days have passed and your items have still not arrived please contact us.

How long does dispatch and delivery take?

Items are generally sent within 24 hours of payment being received. Once items are dispatched, The flat parcel is shipped from Hong Kong by international air mail service
It normally takes 4 to 9 business days to arrive at most destinations worldwide,although there are variances which may go up to 2 weeks
Express shipping is fast only need 2 to 5 business days to arrive at most destinations worldwide

The information below should be used as a guide only - please allow for a delivery time of up to 7 to 10 working days from the date your item is dispatched.. Please note there is no dispatch or delivery on weekends or public holidays.

Can I send items to a different address from my billing address?

Yes you are able to send an item to an address other than your billing address.

To do this, simply enter the address you wish to have the item delivered to in the “Shipping Address” field.

The invoice for your purchase will be emailed directly to the email address on your account. The recipient will not receive any of this information as no paperwork is included with the item.

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