Amazool.com Help Centre: Your one-stop customer service portal
Welcome to amazool.com Help Centre!
Looking for an instant answer? Click on the “Find Instant Answer” tab and search through the frequently asked questions. If you can't find the answer, you can ask one of our friendly Customer Service Representatives via Live Chat (no microphone or headset required), or you can send us an email. Simply click on the “Email Us” tab or choose the “Live Chat” icon at the bottom right of this page. We've also created a quicker and easier way to submit claims for the return of faulty or damaged items. If you need to return an item, simply click on the “Returns Centre” tab.
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What payment methods do you currently accept?
We currently accept payment via PayPal. It is the most common way of sending payments online and are therefore trusted by millions of people worldwide. You will be able to pay using your credit or debit card using PayPal, or withdraw some money from your bank account if you do not have a credit card.
help link: https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help

1.Log in to your PayPal account.
2.Click the Add Checking Account link in the Activate Account box.
3.Fill out the Add Bank Account form.
4.Click Add Bank Account.
5.You are now able to withdraw funds from your PayPal account to this bank account.

To use your bank account to fund payments or add funds to your PayPal account, you must first confirm your bank account. If your bank qualifies for instant bank confirmation, you will have two options to select from:
Instantly confirm your bank account online - If you have online access to your bank account, you can enter your login to confirm your bank account. This process takes about two to three minutes.
If your bank does not have online access or does not qualify for instant confirmation, follow the steps below to confirm your bank account by random deposits - PayPal sends two deposits to your bank account. The amounts are between $0.00 USD and $0.99 USD. After two to three business days, contact your bank to find out the amounts.
To complete the process,

Here's How:

Log in to your PayPal account.
Click the Profile subtab.
Click the Bank Accounts link in the Financial Information column.
Click Confirm.
Enter the two amounts in the boxes provided.
Click Submit.
If the amounts are correct, your bank account will be confirmed.

Following is how to pay with Paypal.
you can use your credit or debit card to make a PayPal payment?

You can choose your credit or debit card as your payment methods when you send a PayPal payment. Click the Change link when sending a payment.

Note: If there is enough money in your PayPal balance to cover the payment, you cannot use your credit or debit card as a payment method for that payment.

If you do not have a PayPal account, you can enter your credit or debit card information during the checkout process to complete the payment.

You can use Visa, MasterCard, Discover, and American Express with PayPal.
Plus, when you pay with PayPal, you don't expose your credit card number to merchants.

I'm worried about using my debit or credit card to pay online, is it safe?

Our payment gateways offer the best in SSL encryption and process hundreds of thousands of transactions daily, so you can rest safe in the knowledge that your banking details are being transferred safely and securely. Please note, your card details are handled solely by either of these sites. At no point do we at amazool.com keep your card data on file. In the unlikely event of any problems, both sites offer fantastic customer support and will do everything in their power to help you resolve any complications. We will also help in any way we can.

I don't have a PayPal account and I do not wish to make one, can I pay some other way?

Good news, it's not necessary to register an account on either of these sites. PayPal offers a completely secure payment without having to log in.

Where do I send my payment to?
Payment should be made during checkout. However, if there are any problems getting your payment to us, please use the contact forms provided to get in touch, we'll do our best to help you.
How do I place an order?

1.click button "add to cart"
(if you want to order more,please change the quantity and click button "update the cart")
2.click button "check out"
3.if you don't plan to register
click button "i don't plan to login,directly purchase"
or register a new account
4.fill your delivery information then click "ship according to this address"
5.select shopping method
6.select payment method,we just accept paypal payment method only
7.click "confim order"
8.click "pay in paypal immediately"
9.log in to paypal and complete payment

How to buy a large quantity of articles?
The default of the quantity ( Qty) is 1piece. If you only want to buy 1 piece of article, you can choose the desired article and click “Continue Shopping” or “ Checkout”; if you want to buy a large quantity of articles, you can choose the desired article firstly, but please pay attention to the next step, you should change the number of the Qty and click “Update” to update the data, if it’s working, you can further click “Continue Shopping” or “ Checkout”.
Can I pay by cash or by cheque/check?
Unfortunately not. We do not accept payment by either method. Also, it is extremely unsafe to send cash through the postal system and therefore we do not recommend it.
Do I have to pay for delivery? And if so, how do I pay?
The prices you see on the products has included the flat delivery costs.not included the express delivery costs However, we offer a free shipping method on a large number of items. Please see our relevant website pages for further information or contact us for the bulk orders before pay to us.
We also offer a different number of shipping options including express delivery, the cost of which will be calculated and charged at checkout.
How is sales tax and/or VAT paid?
The product prices you see on amazool.com already include such taxes and the final price you pay at checkout will be final.
However, please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information.
How can I cancel my order?
We are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.

We encourage all customers to check their order quantity and items before completing checkout to avoid any disappointment due to the wrong order being placed.

Please also note, as per our terms and conditions, we are unable to refund for incorrect choice or change of mind. In some cases however, we may be able to exchange or refund the purchase price of unopened items.

Please contact Customer Service by Live Chat or Email for further information.

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