Looking for an instant answer? Click on the “Find Instant Answer” tab and search through the frequently asked questions. If you can't find the answer, you can ask one of our friendly Customer Service Representatives via Live Chat (no microphone or headset required), or you can send us an email. Simply click on the “Email Us” tab or choose the “Live Chat” icon at the bottom right of this page. We've also created a quicker and easier way to submit claims for the return of faulty or damaged items. If you need to return an item, simply click on the “Returns Centre” tab.
Providing your order has not yet been dispatched, you should be able to cancel your order. Please click here to contact the ordering service to check your order's status. If your order is marked "Awaiting Payment" you may contact the customer support to have your order cancelled. However if your order appears as "Awaiting Shipment" or "Completed" or "Shipped", it is too late to cancel.
Sorry, once you have placed an order, you are unable to make any changes. For any urgent concerns; please contact us as soon as you can and we will do our best to help you.
Sure you can. For your convinience, we allow you to save several delivery addresses to your account. Just go to your My Account page and from there you can alter your delivery addresses in your Address Book.
Please note however, you are unable to change the delivery address of an order once it has been dispatched. If however, if your order has not yet been processed and you would like to change the address, please contact us at your earliest convinience to ensure we can make the necessary changes in time.
1.click button "add to cart"
(if you want to order more,please change the quantity and click button "update the cart")
2.click button "check out"
3.if you don't plan to register
click button "i don't plan to login,directly purchase"
or register a new account
4.fill your delivery information then click "ship according to this address"
5.select shopping method
6.select payment method,we just accept paypal payment method only
7.click "confim order"
8.click "pay in paypal immediately"
9.log in to paypal and complete payment
We’re unable to allow pickups from our warehouse unfortunately.
Our warehouse operates with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.
In most cases we are able to dispatch items within 24 to 48 hours of your payment being received. Regular courier times will then apply.
Once your items have been dispatched, you will receive an email from us with details on how to track the delivery online. Each item is dispatched separately and with a specific tracking number so you will receive an individual email as each item is sent.
You can also track the delivery status of your order by going to the My Account section.
To track a delivery online:
1. Click "My Account" at the top of any amazool page and make sure you are logged in
2. Click "View Order History"
3. Select the order you wish to track
4. Click the tracking ID at the top of the next page
Note: Please allow at least 48 hours for your items to show on the tracking site as they may not be scanned in straight away.
Note:Not all the flat orders have a tracking information.based the order's total and whether select the insurance.
If you don't regedit a accout from us.please contact us customer service,we will email you the order's detail information ASAP.
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