First, please check your spam folder or junk mail filter for the e-mail, as their is a chance it may have been incorrectly flagged as spam. If that is the case, please add the e-mail address to your e-mail accounts white-list or 'known senders' list.

If you can still not find the e-mail, you can find the same information in your My Account area. However, if you have any concerns that are not addressed here, please raise a ticket with us by clicking here to get in touch.

All the products we sell are products that we believe to be of high quality and reliability. We routinely check our entire range of stock for quality and never knowingly send out damaged or faulty goods.

We have a standard 7 day return policy in which any product can be returned without exception. If for some reason your product arrives defective; you may return it within these 7 days and request a refund or replacement. However, if the item is not faulty and you simply changed your mind wanting a refund, please note that we will not refund any shipping costs incurred.

Nearly All our items (except replacement LCD/TFT screens which are only covered by our 7 day warranty as described above.and green laer pens only 30 days warranty as described in the user manual) are backed by our 6 month warranty. Should, within 6 months after ship date, your product develop a fault or defect you can arrange for a returns by using the support system by clicking here. Please note that you MUST open a ticket with us before returning any goods, any goods returned without a prior discussion with one of our customer support representatives will not be accepted in. Also, we do not refund any shipping costs incurred by yourself.

For more information on our Warranty & Returns please see this page.