Amazool.com Help Centre: Your one-stop customer service portal
Welcome to amazool.com Help Centre!
Looking for an instant answer? Click on the “Find Instant Answer” tab and search through the frequently asked questions. If you can't find the answer, you can ask one of our friendly Customer Service Representatives via Live Chat (no microphone or headset required), or you can send us an email. Simply click on the “Email Us” tab or choose the “Live Chat” icon at the bottom right of this page. We've also created a quicker and easier way to submit claims for the return of faulty or damaged items. If you need to return an item, simply click on the “Returns Centre” tab.
Looking for an instant answer? Click on the “Find Instant Answer” tab and search through the frequently asked questions. If you can't find the answer, you can ask one of our friendly Customer Service Representatives via Live Chat (no microphone or headset required), or you can send us an email. Simply click on the “Email Us” tab or choose the “Live Chat” icon at the bottom right of this page. We've also created a quicker and easier way to submit claims for the return of faulty or damaged items. If you need to return an item, simply click on the “Returns Centre” tab.
Website Technical Issues
Articles
What is “error 12” and how can I fix this?
This error message may appear during the check out process if your browser is not the latest version.
To see if you have the latest version of Internet Explorer installed, you can check the Windows Update on your computer.
If you continue to have problems, please contact us
Why does it say my Amazool user name and password
are invalid?
It is best to firstly double check your email address and password as our system is case sensitive.
If you are still having problems logging in, please contact us
I can’t add items to my cart or log in. How do I fix this?
This may be a problem with your browser's "cookies".
This type of problem can easily be fixed by following the steps below.
"Cookies" are small pieces of information remembered by your computer. Usually, they retain information such as your sign-in details (we use a cookie on our site for this purpose).
The first thing to check is that your browser's security settings are set to the appropriate levels. To check this:
1. In Internet Explorer, click the Tools menu, then select Internet Options
2. Select the Security tab
3. Click the "Default Level" button
4. Click OK.
If the problem continues after trying the above, please follow these next steps:
1. Close Internet Explorer. Click the Start button, then Search
2. Select "All Files and Folders" (or similar)
3. Type "cookies" into the first search box, then click the Search button
4. You will then see a couple of search results which show folders called "Cookies".
5. Open the first Cookies folder and delete any files which mention "Amazool".
6. Go back and repeat the process for each Cookies folder in your search results.
If you still have trouble even after following the steps above, you may want to try downloading Firefox, an alternative (and quite popular) browser to Internet Explorer. Firefox is fast to download and install.
If you are still experiencing problems even after trying Firefox as an alternative browser, the problem may lie with the internet security software on your computer, which is blocking all browsers from letting us creating a cookie on your computer. Your internet security program's help file will be able to assist further in this situation.
"Cookies" are small pieces of information remembered by your computer. Usually, they retain information such as your sign-in details (we use a cookie on our site for this purpose).
The first thing to check is that your browser's security settings are set to the appropriate levels. To check this:
1. In Internet Explorer, click the Tools menu, then select Internet Options
2. Select the Security tab
3. Click the "Default Level" button
4. Click OK.
If the problem continues after trying the above, please follow these next steps:
1. Close Internet Explorer. Click the Start button, then Search
2. Select "All Files and Folders" (or similar)
3. Type "cookies" into the first search box, then click the Search button
4. You will then see a couple of search results which show folders called "Cookies".
5. Open the first Cookies folder and delete any files which mention "Amazool".
6. Go back and repeat the process for each Cookies folder in your search results.
If you still have trouble even after following the steps above, you may want to try downloading Firefox, an alternative (and quite popular) browser to Internet Explorer. Firefox is fast to download and install.
If you are still experiencing problems even after trying Firefox as an alternative browser, the problem may lie with the internet security software on your computer, which is blocking all browsers from letting us creating a cookie on your computer. Your internet security program's help file will be able to assist further in this situation.
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