Help Centre: Your one-stop customer service portal
Welcome to Help Centre!
Looking for an instant answer? Click on the “Find Instant Answer” tab and search through the frequently asked questions. If you can't find the answer, you can ask one of our friendly Customer Service Representatives via Live Chat (no microphone or headset required), or you can send us an email. Simply click on the “Email Us” tab or choose the “Live Chat” icon at the bottom right of this page. We've also created a quicker and easier way to submit claims for the return of faulty or damaged items. If you need to return an item, simply click on the “Returns Centre” tab.
Knowledgebase Categories
Can I view an item before I purchase it?
As we are an online retailer, we do not have a shop or show room to display items before purchase. For this reason we always try to include as much information as possible in our product listings. If you do have a specific question about an item, please contact us and we will be happy to help.
I don't want to register an account at Can I checkout as a guest?

Absolutely. However, we strongly advise you to open an account with us. It takes just seconds to register, and brings you a whole host of benefits such as being able to track your orders.If you would rather checkout as a guest, please just checkout as normal and follow the on-screen instructions.

I am having trouble logging into

You need to login using your full e-mail address (example: and password that you registered with. Please ensure you spell both correctly and do not have your Caps Lock key enabled.

If you are still unable to log in, please contact us using the forms provided. We will help you get up and running.

I forgot the e-mail address I used to register?
Unfortunately it may be best for you to simply register another account with us. Due to security concerns with account we may be unable to help you reclaim access to your account. However, please feel free to contact us and we will do our best to help.
I forgot the password to my account?
You will need access to the e-mail account that you registered with. Please click here to start the forgotten password process.
Can I change my delivery address?

Sure you can. For your convinience, we allow you to save several delivery addresses to your account. Just go to your My Account page and from there you can alter your delivery addresses in your Address Book.

Please note however, you are unable to change the delivery address of an order once it has been dispatched. If however, if your order has not yet been processed and you would like to change the address, please contact us at your earliest convinience to ensure we can make the necessary changes in time.

How do I register as a new user?

It’s completely free to register an account with us at

To sign up, please visit our Login/Register page (also found at the top of any amazool page ,link ).

Simply enter your email address and preferred password into the “Are you a new customer?” section and click “Register”.

You will then be able to start shopping with us right away!

How do I place an order? button "add to cart"
(if you want to order more,please change the quantity and click button "update the cart") button "check out"
3.if you don't plan to register
click button "i don't plan to login,directly purchase"
or register a new account
4.fill your delivery information then click "ship according to this address" shopping method payment method,we just accept paypal payment method only "confim order" "pay in paypal immediately"
9.log in to paypal and complete payment

How to buy a large quantity of articles?
The default of the quantity ( Qty) is 1piece. If you only want to buy 1 piece of article, you can choose the desired article and click “Continue Shopping” or “ Checkout”; if you want to buy a large quantity of articles, you can choose the desired article firstly, but please pay attention to the next step, you should change the number of the Qty and click “Update” to update the data, if it’s working, you can further click “Continue Shopping” or “ Checkout”.
Is there another way to contact amazool directly apart from email?

While we are generally able to respond to emails within 24-48 hours, we understand that there are times when you need an answer straight away.

For this reason we also have a Live Chat option which will connect you with a member of our Customer Service instantly. Live Chat hours are listed below:

Customer Service: Monday - Friday 10am - 6pm
Saturday & Sunday 2pm - 5pm

After Hours: Monday - Friday 10pm - 6am
Saturday & Sunday 2pm - 5pm

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