1.If you change your mind or make an incorrect choice, we will give you a store credit within 14 days of delivery for unopened products , Please note store credit does not include delivery costs.
2.If your item arrives damaged or “dead on arrival”, we will arrange a replacement or full refund at our cost.
3.If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or store credit where appropriate.
4.We offer a warranty on based different electrical or other products - claims outside this period will be assessed on a case by case basis.
5.Visit our easy to use self-service Returns Centre to file a claim or contact our friendly Customer Service staff at the Help Centre for further assistance.
6.For further information, visit our Returns Policy page.
7.Statutory conditions and warranties also apply.

Free shipping:
All items are sent from Hong Kong by international air mail service
It normally takes 5 to 9 business days to arrive at most destinations worldwide,although there are variances which may go up to 2 weeks

Express shipping:
All items are sent from Hong Kong by international DHL or EMS or other shipping service
It normally takes 2 to 4 business days to arrive at most destinations worldwide

If you have any questions regarding delivery of your goods, please contact our friendly Customer Service team at the Help Centre.
All products are covered by transit insurance.